Privacy Policy

Suza T.B. is committed to protecting the personal data of its customers by collecting only the essential information required to fulfill our obligations. Customers are informed about the way their data is used and are regularly given the option to decide on the use of their information, including the right to choose whether or not their name is removed from marketing campaign lists. All customer data is strictly safeguarded and accessible only to employees who need it to perform their work. All Suza T.B. employees and business partners are responsible for respecting the principles of privacy protection

How We Collect and Use Information

Suza T.B. values and protects your privacy. In the process of providing the requested service and for the purpose of sending notifications and information related to your purchase or other services, we will only use the information that you voluntarily provide to us. We are committed not to sell, disclose, or share this information with any third party in a manner not specified in this statement.

Registration

To make a purchase, the user must first complete the registration process by filling out the registration form. During registration, users are asked to provide contact information (full name, email address, and date of birth). This information is used to contact the user when responding to questions submitted through our website and to ensure user privacy when checking reservation status or entering/changing personal data. The data provided during registration is stored on the suza-tb.hr webshop server as well as in the business software accessible only to employees of the relevant department, protected by access passwords.
At any time, users may deactivate their registration by selecting the deactivation option. In such cases, the data will remain stored in the webshop system as long as there is a legitimate purpose for its processing, and at least for the duration of the contractual relationship (purchase) between the user and Suza T.B.
We recommend that our users create a secure password for their account by combining uppercase and lowercase letters with numbers, making the password more sophisticated and harder to breach.

Purchase

When purchasing goods or services offered on this website, we will request personal data (full name, email address, home address, delivery address, and phone number). This information will be used solely for the purpose of completing the purchase. Payment information (such as card numbers, etc.) is specially protected and will only be accessible to banks or card companies for payment authorization.

Log Files

We use IP addresses to analyze trends, administer the website, track user movement, and collect broad demographic information. IP addresses are not linked to any personal data that could be used to identify an individual.

Availability of Information

Collected demographic data may be shared with our media partners, professionals, and advertisers. This information is not linked to any personal data that could be used to identify an individual. In order to provide specific services, we may partner with a third party. Only when a user registers for such services will the third party gain access to names or other contact information necessary for delivering the mentioned services. The third party is not permitted to use personal data for any purpose other than providing these services.

Links

This website contains links to other websites. Please note that Suza T.B. cannot be held responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of every website that collects personal data. This Privacy Policy applies solely to information collected on this website.

Security

This website takes all necessary measures to protect user data. The submission of confidential information through this website is protected both online and offline. All data requested for user registration is encrypted and secured with an SSL security protocol. While on a secure page, the padlock icon will appear locked.
In addition to using SSL encryption to protect user data online, we also make every effort to safeguard this data offline. Access to all user information, not only the confidential data mentioned above, is strictly limited. Access to confidential information is granted only to employees who require it in order to perform a specific service.

For any additional questions regarding security on our website, you may send an email to: info@suza-tb.hr.

Correcting, Updating, or Deleting Personal Data

If a user’s personal data (such as full name, email address, home address, delivery address, or phone number) changes, or if the user no longer wishes to use our services, we provide options to correct, update, or remove the personal data we hold. This can be done through the “My Account” page on our website or by sending an email to: info@suza-tb.hr.

Changes to This Policy

If we decide to change our Privacy Policy, we will post a notice on the homepage of our website so that users are always informed about what data we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner different from that stated at the time it was collected, we will notify our users via email. Users will be given the option to consent or decline to the use of their data in this new manner. We will use data in accordance with the Privacy Policy in effect at the time the information was collected.

Collection and Processing of Personal Data

Data Controller

• Suza T.B., with its registered office at Bregi 75/K, 51211 Matulji, is the Data Controller of your personal data.
• This Privacy Policy applies to all personal data of users that we collect and process, either directly or through our partners.
• Personal data means any information relating to an identified or identifiable natural person, either directly or indirectly.
• Processing means any operation or set of operations performed on personal data, such as collection, storage, use, access, or transfer.
• This Policy does not apply to anonymous data. Anonymous data refers to information that cannot be linked to a specific natural person.

Data We Collect

• Personal data: first name, last name, address, contact number, email address
• Sales information: details of purchases, including customer identity, contract number, complaints, delivery, support, and services, including objections and requests.
• Product sales – for processing your purchase and configuring your product.
• Suza T.B. will collect personal data, sales information, as well as customer history information when you purchase or request a return of a product bought from us, including for the purpose of providing notifications regarding your product and fulfilling the concluded contract.
• Providing personal data for the purpose of fulfilling the concluded contract constitutes a contractual obligation. Failure to provide such data may affect the proper execution of the contract or even make its fulfillment impossible.
• Customer support and marketing – for responding to inquiries and providing news and offers.
• Suza T.B. collects personal data and may use it to provide customer support, respond to inquiries and complaints, and to assess which news and offers are most likely to be of interest to you. We may contact you regarding such offers in line with your interests.

Transfer to Third Parties

Personal data may be transferred to third parties, provided that there is a legal basis for the transfer and that everything is in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Your personal data may be transferred to the following entities

• For the execution of the goods delivery contract, we will share data with distribution service providers such as GLS d.o.o., with whom we cooperate and have concluded agreements. The distribution service provider may, during the delivery of goods or services, request a personal identification document for verification and/or record certain data from the document. If the user is not willing to provide such data necessary for the delivery of the package, i.e. proof of the purchaser, the service or goods cannot be executed or delivered.
• With prize draw sponsors during the process of awarding a prize to the user. If the user does not wish Suza T.B. to share data with sponsors for the purpose of awarding a potential prize, we advise the user not to participate in such activities on the Suza T.B. website or on our social media channels.
• With state authorities that request access to data for further processing, or when necessary for Suza T.B. to exercise its rights due to non-compliance with the service provision contract.

How Long We Retain Your Data

• We store and process personal data only for as long as necessary to fulfill a specific legitimate purpose, unless a longer retention period is required by applicable regulations. In all cases, data will be retained for at least the duration of the contractual relationship (purchase) between the user and Suza T.B..
• In the case of declined offers, we retain the data from the offer for one year. If a deletion request is submitted, the data will be deleted within 24 hours.
• Personal data that is no longer needed is either irreversibly anonymized or securely destroyed.

Submission and Transfer of Personal Data

Suza T.B. uses WSPay for online payments. WSPay is a secure system for online payments, providing real-time transactions with credit and debit cards as well as other payment methods. WSPay ensures secure entry and transfer of cardholder data for both the customer and the merchant, as confirmed by the PCI DSS certificate held by WSPay. WSPay uses a 256-bit SSL certificate and the TLS 1.2 cryptographic protocol as the highest levels of protection for data entry and transfer.

Where We Store Your Data

All data is stored on several media:

• Customer data: In the database located on the leased servers of Avalon d.o.o., which provides web hosting services for suza-tb.hr.
• On the local Suza T.B. server, accessible only to certain company employees and the authorized server maintenance provider.

Accessing and Updating Data

• The user has the ability to access their data stored on the website at any time, where they can review, modify, and delete it. All changes made on the website will also be recorded within the business system within 24 hours.
• The customer (user) may, at any time, obtain information about the data Suza T.B. has stored by sending an inquiry to the email address: info@suza-tb.hr.
• We will be able to provide feedback to your inquiry only if the request is sent from an active email address recorded in our business system, and if it contains accurate user information (full name and phone number). This procedure is in place to protect you from the risk of disclosing your personal data to any third party.

Right to Erasure of Personal Data (Right to be Forgotten)

The user has the right to request the deletion of personal data at any time. This can be done by sending a request to info@suza-tb.hr and the data will be deleted without delay, except where there is a legal obligation to retain such data, a legitimate interest, or a basis for exercising your legal rights.

We will be able to provide feedback on your request only if it is sent from an active email address recorded in our business system, and if it contains accurate user information (full name and phone number). This measure is in place to protect you from the risk of disclosing your personal data to any third party.

Right to Object

If, despite all measures taken to protect personal data, you believe you have grounds for objection, please contact us at the following email address: info@suza-tb.hr. In addition to submitting a complaint to us, you may also lodge a complaint with the Croatian Personal Data Protection Agency.

Security Measures for the Protection of Personal Data

The collected data is electronically protected by an SSL certificate that encrypts the information, ensuring that communication between the user’s computer and Suza T.B. takes place through a secure protocol, without the possibility of third-party access. We take data protection seriously and implement advanced technologies to keep your data safe. While we take all reasonable measures to protect data, we cannot guarantee the security of information transmitted to or from the internet, and therefore cannot be held responsible for any information received in such a manner by a third party.
Suza T.B. stores data within the EU, and only exceptionally outside of the EU.

Suza T.B. may amend this Privacy Policy at any time by publishing the updated text on suza-tb.hr. We encourage users to periodically review this statement to stay informed about any changes that may have occurred during the previous period. If a user does not agree with this Privacy Policy, we advise them to leave, not access, and not use the suza-tb.hr website.
Amendments to the Privacy Policy take effect immediately upon publication on suza-tb.hr. Continued use of the website by the user after the amendments take effect will be deemed as confirmation and acceptance of the updated Privacy Policy.

Cookie Policy

• A cookie is a piece of data that a website stores on a visitor’s computer or mobile device. Cookies allow the website to remember the visitor’s actions from previous visits. Most browsers allow the use of cookies, but users can delete cookies at any time or set their browser to block the use of cookies.
  The most common reasons for using cookies include identifying users, remembering user preferences, assisting with entering or reviewing content previously submitted during earlier visits, and collecting data for analysis and promotional campaigns.
• When using cookies, certain data is automatically collected from your computer when you visit our website. This data may include your IP address, date and time of access, details about your computer type, operating system, browser used, software versions, as well as your computer’s language settings.
  Upon accessing the website, you will see a notice about the use of cookies that collect this data, and by clicking the “I Agree” button you give us consent to collect this information. If you do not provide consent on the website, this data will not be collected, stored, or processed.
• We will never use cookies to collect your personal data. If you wish, you can change the cookie usage settings in your computer or mobile device browser.

Cookies We Use When You Visit Our Website suza-tb.hr

_ga
Google Universal Analytics – The name of this cookie is associated with the Google Universal Analytics service. It is used to calculate anonymous visitor, session, and campaign data for website analytics reports. By default, it expires after 2 years.

is_legal
This cookie is used to confirm that the user is of legal age. Its duration is 30 days.

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_
Cookies that are stored when visiting the online store page.

Suza-tb.hr uses such cookies to facilitate user access, which is evident when a user returns to the suza-tb.hr website and is automatically logged in. This indicates that the cookies store the username and password.

• First-party cookies originating from the website you visited can be either temporary or persistent. Such cookies allow the website to store data that is used when the user returns to the website.
• Third-party cookies are cookies that come from external services which store limited cookies on the user’s device (such services include Facebook, Instagram, Google Universal Analytics, etc.).

Your Choices:

The procedure for changing cookie settings differs in each browser. You can find this information by using the “Help” function or by visiting the official website of your browser www.aboutcookies.org which provides details on how to change cookie settings in all modern browsers, or contact us viainfo@suza-tb.hr.